Customers can no longer put their credit card and checking account information “on file” with us. But they can now pay invoices instantly on their mobile device, and/or set up automatic payments when they receive an invoice.  

Yes. Our employees are among the most dedicated professionals in the pool industry. Around holidays they will make every effort to service your pool a day later or sometimes even a day earlier. However, we encourage our employees to spend holiday time with their families too.

Many of our customers have elected to have a service plan which saves them money. In these plans the pool is actually only cleaned once or twice per month. The other visits are strictly to check and adjust the chemicals. Sometimes your pool may not require chemical adjustments in which case the pool service technician will be gone in a few minutes.

Yes. In the summer we may need to drain some water from your pool if practical (adjusting for rain), and in the winter we add water (adjusting for drought). Heavy rains or high winds can often result in water levels being higher or lower than expected. We do our best to estimate water levels.

No. Pump motors are air cooled, not water cooled. Some pumps can detect low water level and shut off automatically.

Your solar blanket stores dirt and debris on top. When we remove the blanket some of that debris falls into the pool, the rest of it falls in when we reinstall the cover. We clean the top and bottom of the pool but have no way to remove anything floating in the middle. To reduce this problem, you can use a garden hose and sprayer nozzel to blast dirt and debris off of the cover and into the skimmer opening as the cover gets dirty.

Sudden changes in ambient temperature, rainfall amounts, bather load, water temperature, and much more can cause occasional algae. If a growth occurs we will act as quickly as possible to correct it, free of any additional charge to our customer.

Note: We do not remove the solar blanket when doing chemical check visits - therefore we can not see algae growing.

No. We love pets but are not responsible for their safety. We are also not responsible if a pet escapes. Please keep pets indoors on your regular service day and please let us know if we should not service your pool because of a pet being left outside that day.

No, well maybe. Your pool service technician may not be returning to your neighborhood for another week. However we will try to accomodate you whenever possible. Your technician will put necessary chemicals in your pool through the pump area and you will be charged as usual.

Yes. As in any industry, our employees call in sick, trucks break down, computers fail (imagine that!), thunder and lightening storms cause delays. We know this happens and we take this into account when we quote our monthly rates. Whenever possible we will make up for lost time. In the unlikely event that it happens more than twice a year, call our office and we will make every effort to ensure your satisfaction.

NOTE: We now send e-mails as soon as the service is complete

During thunder and/or lightening storms your service technician will not put his/her life at risk by placing a long metal pole into a body of water during an electrical storm. We know this happens and we take this into account when we quote our monthly service plan rates. In the unlikely event that it happens more than twice a year, call our office and we will make every effort to ensure your satisfaction.

Stains are not a result of how often or how hard we brush your pool. Nor are they caused by anything we put into your pool water during a weekly service. Most often they are caused by metals in your fill water. Call us for a FREE analysis and we will quote you a price to remove them if possible.

No! In the summer we need your pool to run at least 8 hours per day. In the winter 4-5 hours is OK. We cannot keep stagnant water from growing algae and/or developing stains. Ask us about our new IntelliFlo pool pump that WILL drop your electric bill dramatically!

Isles Pool Service is a full service pool company. We sell and install heat pumps, solar blankets, vacuums, salt pool systems, automation, color changing lights, resurfacing including Pebble Tec and MORE. Call us OR use the Contact page of our website where you can send a form with your questions.